Cancellation Policy for Online Programs

When cancellations occur, MASC will make every effort to reschedule the event. 

AS APPLIED TO VENUES 

If a venue cancels a confirmed MASC booking for any reason, they must contact both MASC and the artist.  The artist’s contact information is on the MASC Confirmation form.   

CANCELLATION FEE 

Notice of Cancellation 

Activity is rescheduled with the same artist* 

Activity is not rescheduled with the same artist* 

Within 3-5 business days, prior to the booking day 

No surcharge 

The venue will be responsible for 50% of the original invoice, which will be credited to the artist. 

Within 0-2 business days, prior to the booking day (this includes lockdown, fire drills, or avoidable technical difficulties) 

50% of the total invoice will be added to the rescheduled invoice and credited to the artist. 

 

The venue will be responsible for 100% of the original invoice, which will be credited to the artist. 

Force Majeure: unavoidable technical difficulties**, strike actions, changes in COVID-19 safety protocols, venue closures, power failures, illness related outbreaks, lockdown or fire (excluding drills) etc. 

No surcharge 

No charge will be made to the venue and no payment will be made to the artist.  

*MASC will also bill the venue, and reimburse the artist, for 100% of any material or equipment rental expenses incurred that cannot be reversed.  

**MASC unavoidable technical difficulties definition includes internet failure, or low streaming quality only.  

CANCELLATION POLICY FOR ONLINE PROGRAMS cont’d 

AS APPLIED TO MASC ARTISTS 

If an artist cancels a MASC booking for any reasonthey must contact both MASC and the venue.  The venue’s contact information is on the MASC Confirmation form.   

CANCELLATION FEE 

Notice of Cancellation 

Activity is rescheduled with the same artist 

Activity is not rescheduled with the same artist 

Within 3-5 business days, prior to the booking day 

No penalty 

10% deduction will be taken from artist’s next payment and credited to the venue. 

 

Within 0-2 business days, prior to the booking day (this includes avoidable technical difficulties)

10% deducted from artist’s fee and credited to venue for the rescheduled booking 

 

20% deduction will be taken from artist’s next payment and credited to the venue 

 

Failure to appear 

30% deducted from artist’s fee and credited to the venue for the rescheduled booking 

 

40% deduction will be taken from artist’s next payment and credited to the venue 

 

Force Majeure: unavoidable technical difficulties**, illness, death in the family, accident, etc. 

No penalty 

No charge will be made to the venue and no payment will be made to the artist. 

**MASC unavoidable technical difficulties definition includes internet failure, or low streaming quality only.