Cancellation Policy for Online Programs
When cancellations occur, MASC will make every effort to reschedule the event.
AS APPLIED TO VENUES
If a venue cancels a confirmed MASC booking for any reason, they must contact both MASC and the artist. The artist’s contact information is on the MASC Confirmation form.
CANCELLATION FEE
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Activity is rescheduled with the same artist*
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Activity is not rescheduled with the same artist*
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Within 3-5 business days, prior to the booking day
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The venue will be responsible for 50% of the original invoice, which will be credited to the artist.
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Within 0-2 business days, prior to the booking day (this includes lockdown, fire drills, or avoidable technical difficulties)
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50% of the total invoice will be added to the rescheduled invoice and credited to the artist.
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The venue will be responsible for 100% of the original invoice, which will be credited to the artist.
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Force Majeure: unavoidable technical difficulties**, strike actions, changes in COVID-19 safety protocols, venue closures, power failures, illness related outbreaks, lockdown or fire (excluding drills) etc.
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No charge will be made to the venue and no payment will be made to the artist.
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*MASC will also bill the venue, and reimburse the artist, for 100% of any material or equipment rental expenses incurred that cannot be reversed.
**MASC unavoidable technical difficulties definition includes internet failure, or low streaming quality only.
CANCELLATION POLICY FOR ONLINE PROGRAMS cont’d
AS APPLIED TO MASC ARTISTS
If an artist cancels a MASC booking for any reason, they must contact both MASC and the venue. The venue’s contact information is on the MASC Confirmation form.
CANCELLATION FEE
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Activity is rescheduled with the same artist
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Activity is not rescheduled with the same artist
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Within 3-5 business days, prior to the booking day
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10% deduction will be taken from artist’s next payment and credited to the venue.
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Within 0-2 business days, prior to the booking day (this includes avoidable technical difficulties)
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10% deducted from artist’s fee and credited to venue for the rescheduled booking
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20% deduction will be taken from artist’s next payment and credited to the venue
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30% deducted from artist’s fee and credited to the venue for the rescheduled booking
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40% deduction will be taken from artist’s next payment and credited to the venue
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Force Majeure: unavoidable technical difficulties**, illness, death in the family, accident, etc.
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No charge will be made to the venue and no payment will be made to the artist.
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**MASC unavoidable technical difficulties definition includes internet failure, or low streaming quality only.
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